FAQs

How It Works

Overall

RocksBox is a membership-based jewelry styling service. Members pay a flat rate of $19/month, $100/six months, or $180 /year to get access to a personalized rotating closet of designer jewelry, sent in sets of three at a time.

Key things to know
  • RocksBox sets are curated for you based on your style profile
  • You can keep and wear your RocksBox pieces for as long as you like
  • You can return your set anytime, as often as you like, and we’ll send out a new set of three right away
  • You pay the same membership fee regardless of how often you exchange your box
  • When you're ready for refresh of your box send back all the pieces you don't wish to purchase
  • If you love a piece, keep it when you return your box and you'll be billed at the member's price shown on your packing list
Your Style Profile

Start your RocksBox membership by completing your personalized style profile in just 3 minutes. Start your style profile now. Your RocksBox stylists will use your profile to hand pick designer jewelry for you from our collection of 30+ of the hottest jewelry designers.

It takes a combination of art and science to select each set of three pieces for your RocksBox. The three pieces are placed in our signature RocksBox box and delivered from our headquarters in San Francisco to your doorstep (with free shipping, of course!).

Making the most of your RocksBox

You will receive 3 pieces of designer jewelry in each RocksBox - show it off! RocksBox jewelry likes to be worn, so wear your fabulous RocksBox gems around town as much as you like! Let us know if you like, love, or "could live without" the pieces in your set by marking the packing slip in your box or online on your account page. This will help us select just the right pieces for your next RocksBox set.

When you are ready for some new baubles, place the pieces you do not want to buy in your RocksBox and use the prepaid envelope to return your set. Once we receive your set, we will send your next RocksBox set STAT! As a member, you can swap out your pieces as many times as you’d like each month.

Fall in love and you can buy any items from your RocksBox set at a members-only 20% off retail discount.

Your RocksBox Set

Which designers will I receive from my RocksBox stylist?

We partner with the very best jewelry designers to send you pieces you will love to wear! Our jewelry inventory is constantly evolving to reflect the seasons, our members’ tastes, and the latest trends. Currently we’re working with established and emerging designers including Gorjana, Lucas Jack, CC Skye, Isharya, and Margaret Elizabeth. Explore more of our designers on our designers page.

Can I purchase jewelry from my RocksBox?

This is one of the best parts of RocksBox membership! It's so easy to purchase jewelry out of your RocksBox set - just keep the item or items you want to buy when you return your RocksBox and the rest of your set. As a member, you always get a 20% discount off the retail price. Prices for each item are listed on the packing list included in your RocksBox set. We’ll automatically charge your credit card on file for any jewelry you've kept when we receive your box back at headquarters.

Can I purchase items from previous boxes?

We understand that sometimes you just can't get that last love out of your head. If there's a piece you regret returning to us, let us know and we will do our best to get it to you. Sadly, we can't make any guarantees.

How are prices for each piece of jewelry determined?

We list both the "Retail Price" and the "Members Price" for all the pieces of jewelry we send out in our RocksBox sets. Generally, the retail price that we list is the same retail price that the designer for that piece listed when we received it. Additionally, when we receive a piece, we do our best to find the price that is widely available for that specific item at that time and adjust the retail price that we list to match.

Sometimes designers do change their prices without us knowing. We try to monitor any changes in the prices listed for the jewelry, but due to the amount of different jewelry items that we carry, some items fall through the cracks. When we find a lower price offered by a designer or a customer brings it to our attention (which is greatly appreciated), we do change our retail price to reflect that change. Unfortunately, if an item is listed for less on Gilt or a similar flash deal site, we can't match that price because it's not widely available or available for longer than a few days at that price.

And another little hiccup is that items that come to us from international designers require us to convert the price into US dollars and conversion rates shift constantly.

What’s purchase credit?

Purchase credit is credit that you can use towards buying jewelry out of your RocksBox. Purchase credit never expires, and it can’t be used towards your monthly membership fee -- only towards jewelry you want to keep. You can earn purchase credit by inviting friends to join RocksBox using your unique URL on your account page.

How do I earn purchase credit?

For every friend you refer to RocksBox that becomes a RocksBox Member, we will credit your account with $25 Purchase Credit. Just make sure to give your friends your unique URL when you invite them to RocksBox - you can find it here. You may also have a chance to win Purchase Credit by entering our monthly #RocksBoxSelfie Contest on Instagram and Twitter!

What is the monthly #RocksBoxSelfie Contest? And how do I enter?

The #RocksBoxSelfie Contest is our monthly contest on Twitter and Instagram. To enter, take a selfie wearing pieces from your RocksBox set and post your selfie on Instagram or Twitter with the hashtag #RocksBoxSelfie! We will post all the selfies onto our Style Selfie Board on Pinterest and pick a new winner each month! The contest will end on the last day of each month and the winner will be announced via email the next day. The prize will be different every month and we'll announce the new prize when we announce the last month's winner. You can enter as many times as you want each month! Selfie-away!

How does the invite program work?

As a RocksBox member you can give $10 off the first month of RocksBox membership to all your friends. For every new member that you refer, you earn $25 purchase credit. It's a win-win situation ;)

What if I have allergies?

Let us know about any allergies in your style profile and we won’t send you that type of jewelry. You can also email any requests to members@rocksbox.com

Is the jewelry sanitized?

Absolutely! All of our jewelry is thoroughly cleaned and sanitized each and every time it is sent out.

What if I accidentally damage a piece of jewelry?

Your membership includes a small insurance fee, which covers normal wear for all products. If there is slight damage or wear (e.g. lost earring back, a stone falls out, etc.) this is fully covered. If you have any damage or loss issues, don't worry, but please email us immediately at members@rocksbox.com.

What should I do if one of my pieces arrived damaged?

We are so sorry that you received a damaged piece of jewelry! While we inspect each piece of jewelry before it leaves our warehouse, we unfortunately can't ensure that travel will treat your pieces kindly. When you receive a damage piece, please email us at members@rocksbox.com immediately and return all your RocksBox pieces together as you normally would.

Your RocksBox Membership

When is my Membership renewal date?

As a monthly member, the renewal date is the day you're billed each month. For example, if we first billed you on February 4, your renewal date is the 4th of each month. We will bill you for another month of service every 4th day of the month. The "membership created" date shown on your membership section of your Account Page corresponds to your renewal date.

If you're a prepaid member your renewal date is similar - for example, if we shipped the first box to start your 6 month membership on April 3, your renewal day is the 3rd of each month. On the 3rd of each month you've completely used up another month of your 6 month membership and on October 3 when 6 months have elapsed, you will be billed for another 6 months of service.

If you have a gift membership of 3, 6, or 12 months, your membership ends 3, 6, or 12 months from the date your first box shipped. If you don't intend to continue as a paid member when the gift ends, the cancellation policy and process under "What is your cancellation policy?" applies.

What is your cancellation policy?

RocksBox needs to be notified of your intent to cancel 3 days before your renewal date or gift membership expiration. Your box must be returned to RB headquarters by the last day of your membership. If we haven't received your box back in the office 7 days after your membership has ended, your credit card on file will be charged the member price for the items in your box less any credits you may have earned.

If you received your RocksBox Membership as a gift, we assume that you want to cancel upon the expiration of your gift. If this is the case, you just need to return your box by the end of your RocksBox Membership.

How do I cancel my account?

You may cancel your membership at any time. Your cancellation will be processed when we receive your box back at RocksBox HQ. To cancel your account, please email us at members@rocksbox.com or include a note in your box when you return it.

What happens to my account and Purchase Credit when I cancel?

Your account is not deleted and you can still log in to RocksBox. Additionally, your Purchase Credit does not expire if you cancel. If you wish to return to the service later, any unused Purchase Credit will still be available for your use use.

Shipping and Returns

How much does shipping cost?

Shipping both ways is included for free with your RocksBox membership.

How long can I keep my gems?

You can keep your jewelry for as long as you like. Depending on the membership plan you have chosen, you will be billed every month, six months, or twelve months.

How often can I refresh my RocksBox set?

As a RocksBox member you can refresh your jewelry supply as often as you like. You will be charged the same membership fee regardless of how long you keep your jewels, or how often you refresh them. To refresh your pieces, simply return your pieces in your RocksBox anytime and we will send out a new set right away. All pieces that you do not wish to purchase must be returned at the same time.

What are my delivery options?

We currently ship with USPS.

Do you deliver outside the United States?

Sorry - we currently only ship to the United States. You can join our international mailing list by emailing us at members@rocksbox.com

How do I change my shipping address?

The best way to change your shipping address is to change it on your account page. This will ensure that your next RocksBox is sent to the correct address. If you have trouble making changes yourself, please email us at members@rocksbox.com and we will be happy to assist you.

Is a signature required for delivery?

No, a signature is not required for delivery. This allows you to receive your RocksBox set anytime. If you do have a lost or missing delivery, please email us right away at members@rocksbox.com.

How do I return and exchange my RocksBox set?

We all hate to wait in line at the post office, and nobody wants to make a trip to FedEx. So we made it super easy to return your RocksBox. Whenever you are ready for a new set of fabulous jewelry, simply:

  1. Put only the items that you want to return in your RocksBox.
  2. Place your RocksBox in the enclosed pre-paid envelope and drop it into your mailbox or other USPS drop-off location.
What if I misplace/lose my return label?

If you have lost your return shipping label, you can either print out a replacement label on your account page or you can email us at members@rocksbox.com and we will send you a new one.

Contact

members@rocksbox.com
RocksBox
95 Minna Street, 4th Floor
San Francisco, CA 94105