Signet Jewelers Privacy Policy
Last Updated: July 1, 2024
At Signet Jewelers, we respect our customers’ privacy. This privacy policy (the “Policy”) describes how Signet brands Kay Jewelers, Kay Outlet, Jared The Galleria Of Jewelry, Zales, Zales Outlet, Banter by Piercing Pagoda, James Allen, Blue Nile, and Rocksbox (collectively, “Signet,” “we,” or “us”) collect, use, and disclose consumers’ personal information, including information collected in our retail locations and through our Website (which include brands' websites, and all other websites, mobile sites, services, applications, platforms and tools where this Policy appears or is linked) (collectively, the “Services”).
By providing information to us (by any means, whether in a store, in correspondence, via our Website or otherwise) you consent to our use of the information you provide in accordance with this Policy. If you do not agree with this Policy or our practices, please do not use our Services.
This Policy may change from time to time and is incorporated into our Terms of Use. Your continued use of our Website constitutes your acceptance of those changes. We encourage you to review this Policy periodically.
Notice at Collection |
The following serves as our notice at collection (“Notice”) of personal information in accordance with applicable law. We collect personal information as detailed in this Notice and in this Policy. We may “sell” or “share” personal information as those terms are defined under applicable law, and as indicated for each relevant category of personal information below. We do not knowingly sell or share personal information about persons under the age of 16. If you would like to opt out of the sale or sharing of your personal information, you may do so by clicking the Do Not Sell My Information link on the footer of the Website. You may also choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out. We keep personal information as long as reasonably necessary or relevant for the practices described in this Policy. We also keep personal information as otherwise required by law. What this means in practice will vary among different types of information and our ongoing business or legal needs for the information, for example in relation to tax, health and safety, and potential or actual disputes or investigations. |
We collect the following categories of personal information, including within the prior 12 months: |
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What are the purposes for which we collect and use your personal information? |
We may use the personal information that we collect for a variety of business purposes, including:
We may also use the personal information we collect for the following commercial purposes:
Please note that some of the above mentioned personal information will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for network and information systems security purposes. Personal information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize, aggregate or de-identify your personal information and further use it for internal and external purposes, including, without limitation, to improve the Services and for research purposes and to share it with our partners. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our Services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our Services and enhance your experience with them). Additional Purposes: We may also use information you provide to us for other purposes as disclosed at the time you provide your information or otherwise with your consent. |
Sources of Information We Collect
When information identifies or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, we refer to it as “personal information.”
There are several ways we may obtain personal information about you, including through (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties. This includes data that identifies you personally whether directly (i.e., your name) or indirectly (i.e., information associated with the device you use online). For further information on the personal information we collect, please refer to the Notice at Collection above.
Information Provided Directly by You or a Member of Your Household
We collect personal information about you, as described in the Notice at Collection above, via the Services, including online, offline, at our retail locations and by telephone.
Information Automatically Collected
Whenever you visit our online Services, we and our third-party advertisers and service providers (see Section 2.B below for more detail), may use a variety of technologies such as cookies and similar technologies to automatically or passively collect certain information about your online activity.
We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you for the purposes described in the Notice at Collection above, and to let us know, for example, whether you have opened an email we sent to you. While you can change your cookies settings in your browser, without cookies, you may not be able to use all of the features of our Website.
We (or our third-party vendors) may use tools and software to monitor and record information (including screenshots and videos) about your interactions with our Services, including keystrokes, mouse movements, form field entries, and overall engagement with our Services.
Information Collected From Third-Party Sources
We collect information about you from ad networks, data companies, data brokers, and other third-party sources with whom you may not have a direct relationship, and that help us provide ads and services that that target your interests. The information collected includes, for example, your demographic information, media consumption, previous purchases, shopping habits, loyalty program information, lifestyle preferences, or information to validate or update the information we collect from or about you.
Aggregate or Deidentified Information
We may aggregate or deidentify any personal information we collect. We may share the aggregated or deidentified information with our business partners and service providers, and we may use such information for our own purposes. We will maintain and use deidentified information in deidentified form, and will not attempt to re-identify that information.
Information We Disclose
Disclosure of Information by You
We offer many ways to find, enjoy, and share content, including by filling out surveys, reviewing and rating products or services, inquiring about or purchasing products or services, participation in online communities, “liking” or “sharing” our content to your social media accounts.
Any information you disclose on publicly-facing areas of our Services or on other third-party websites becomes public information. Please exercise caution when disclosing personal information in these public areas.
Disclosure of Information by Us
We have sold or shared the categories of personal information identified in the Notice at Collection above:
With vendors and advertising partners who help us reach you with ads that are tailored to your interests.
With analytics partners, who help us understand your use of our Services.
With our family of companies, such as our various brands identified at the outset of this Policy, and our other affiliated companies. We share personal information within this family of companies for business, operational, promotional and marketing purposes.
With partners who help provide a better customer site experience.
To partners in co-branded relationships such as advertisers that provide products and services or rewards programs. We may share information with these third parties if you participate in a co-branded, co-sponsored, or jointly presented promotion, contest, survey, voting feature, or service.
With non-profit organizations to help identify potential donors.
We disclose each category of your personal information:
To service providers that provide business, professional or technical support functions for us (including fulfilling and shipping orders), help us operate the Services, or administer activities on our behalf.
If we are required to do so by law or court order, to enforce or apply our Terms of Use or if we believe in good faith that such release is necessary or appropriate to protect the rights, property, or safety of our company, customers, affiliates (i.e., brands with common ownership, interest, or control), or others.
In addition, we may aggregate or deidentify personal information and use or disclose the aggregated/deidentified information for marketing, analytics, and other purposes.
Finally, we may disclose each category of your personal information in connection with the sale, transfer, acquisition, merger, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change or ownership or control by Signet or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, we will use reasonable efforts to require the recipient to use personal information in a manner consistent with this Policy.
Interest-Based Advertising Choices
We may collect information about your use of the Services to provide you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. You may see our ads on other websites or apps because we use third-party ad networks to serve our ads.
The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect on our behalf includes data about your visits to websites that serve our advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Website and other online Services, and on third-party websites that participate in these ad networks. This process also helps us track the effectiveness of our marketing efforts.
To learn more about interest-based advertising, and to opt out of the use of your information for such advertising by the Digital Advertising Alliance (DAA) participating companies, please visit http://optout.aboutads.info.
To opt out from the use of information about your online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit http://optout.networkadvertising.org.
To opt-out of the use of your mobile device ID for targeted advertising, please see http://www.aboutads.info/appchoices.
If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout/.
You can also control how some information is collected through your browser or mobile device. You can adjust your browser settings to limit or block certain cookies, but this may prevent us from storing your preferences and may make some features of the Services inoperable. Refer to your browser’s help menu for further details. On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising. You may need to set these preferences on each browser or device you use.
Other Choices About the Use of Your Personal Information
You can unsubscribe from receiving our emails by following the "Unsubscribe" link provided in our emails. If you receive marketing communications from one or more brands or affiliates, you should opt-out individually from each of the affiliates from which you are receiving brand-specific marketing communications. Opting out of communications does not affect our communication with you via telephone or email regarding your orders or other sales or service transactions.
To stop receiving text messages, please text “STOP.” However, please note that Signet operates multiple Texting Programs. Opting out of one Texting Program will not opt you out of other Texting Programs, or any other communications. Texting Programs to which you have subscribed will continue unless and until you unsubscribe or opt-out from that particular program.
How We Protect Personal Information
We use technical, administrative, and procedural measures to help protect your personal information. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us.
Links to Third Party Sites and Services
Our Website and online Services may contain links to third party websites (including social networks and related plugins) operated by individuals or companies unrelated to us. Please be aware that we are not responsible for the privacy practices of such third party websites. We provide links to these websites for your convenience only, and you access them at your own risk. We recommend that you review the privacy policies and terms of use posted on such third party websites before using them.
Our Website and online Services may also offer you the ability to interact with plugins from social media sites, which may allow us and/or the social media site to receive data from or about you. In some cases, we may know that you clicked on a social plugin, such as a Twitter Follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third-party operating a plug-in on this Website or another of our online Services, then that third-party may recognize you on our Website or other online Services. Your use of social network plugins is subject to each social media site’s own privacy policy, so please read that site’s policies carefully to understand its practices. As with linked sites, we have no control over and are not responsible for the information that is collected, stored, or used by social network plugins.
Your State-Specific Privacy Rights
Depending on your U.S. state of residence, you may take advantage of the following rights:
Right to Know: You may have the right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information (unless applicable requires additional detail), the categories of personal information disclosed to third parties, and the specific pieces of personal information we have collected about you.
Right to Data Portability: You may have the right to access your information in a portable format.
Right to Delete: You may have the right to delete personal information that we have collected from you. Note that there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, for our internal purposes, or to comply with a legal obligation.
Right to Correct: You may have the right to correct inaccurate personal information that we may maintain about you, subject to appropriate verification.
Right to Opt-Out of the Sale or Sharing of Personal Information: You may have the right to opt-out of the “sale” or “sharing” of your personal information, as such terms are defined under state privacy law. This means that, if you opt out, going forward, we will not sell or share your personal information with such third parties to use for their purposes, including cross-context behavioral advertising, unless you later direct us to do so.
Right to Opt-Out of Targeted Advertising: You may have the right to opt-out of targeted advertising. Opting out does not mean that you will stop receiving ads, it just means that those ads will not be targeted based on your personal information.
Right to Appeal: If we deny your request, and you wish to appeal, you may appeal our decision by emailing contact@rocksbox.com. Please use the subject “Privacy Rights Request Appeal” when sending your email.
Use and Disclosure of Sensitive Personal Information: To the extent that we collect, use, or share “sensitive personal information” as that term is defined under applicable law, we limit our use or disclosure of the sensitive personal information for permitted business purposes.
How to Submit a Request
To take advantage of your rights, please contact us by email at contact@rocksbox.com, by phone at 877-478-0450, or use this link to submit your request. We may request certain information about your interactions with Signet to verify your identity before we can respond to your access, deletion, correction, or portability requests. To take advantage of your right to opt out of the sale or sharing of personal information or to opt out of targeted advertising, please click on the Do Not Sell or Share My Personal Information link on our Website footer or email us at contact@rocksbox.com. You may also use an authorized agent to submit a request to opt out on your behalf if you provide the authorized agent signed written permission to do so.
Alternatively, you can use certain preference signals to exercise your sale and sharing opt-out right automatically with all businesses that you interact with online, including Rocksbox. If you enable a browser-based opt-out preference signal, such as Global Privacy Control (GPC), upon receipt or detection, we will treat the signal as a valid request to opt out of the sale or sharing of personal information linked to that browser and any consumer profile we have associated with that browser. Please note that if you use different browsers or browser profiles, you will have to enable the signal on each browser or profile.
Nevada residents may use the email address above to submit a verified request to direct us to stop the sale of your covered information.
We value your privacy and will not discriminate in response to your exercise of your privacy rights.
Agent Requests
You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you’ve authorized them to act on your behalf or must demonstrate they have power of attorney pursuant to applicable probate law. Signet retains the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent’s identity. An authorized agent is prohibited from using a consumer’s personal information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer’s requests, for verification, or for fraud prevention.
Locations; Data Transfers
Signet is based in the United States. This Website and our other online Services are intended for use only by persons located in the United States. We make no claims that the Website, online Services or any of the contents thereof are accessible or appropriate outside of the United States. Access to the Website or online Services may not be legal by certain persons or in certain countries. If you access the Website or online Services from outside the United States, you do so on your own initiative, at your sole risk, and you are responsible for compliance with all applicable laws.
Modifications to this Policy
Any changes we may make to our Privacy Policy will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy. If you do not agree or consent to these updates or changes, do not continue to use our Services. If we make a material change to this Privacy Policy, we will provide notice to you as required by law. Such notice may be provided via a temporary banner on our Website, an email sent to users for whom we have an email address, or by temporarily noting “UPDATED” next to the Privacy Policy link on the footer of our Website.
In addition to this Privacy Policy, there may be specific campaigns or promotions which will be governed by additional privacy terms or policies. We encourage you to read these additional terms or policies before participating in any such campaigns or promotions as you will be required to comply with them if you participate.
Notice of Financial Incentive
Signet brands may offer incentives to create an account, complete surveys, sign up for emails or text messages, refer others to our services, and sweepstakes. Further, Signet brands offer Rewards Programs. If you choose to participate in a Rewards Program, we will provide certain benefits, such as discounts and rewards for your purchases. We will also ask you to provide personal information, such as your name, phone number, and email address, when you sign up for the Rewards Program. We use this information in connection with our provision of free or discounted products and services, including for the purposes of targeted advertising. As a result, our Rewards Programs and other offers may constitute a “financial incentive” under California law or “bona fide loyalty program” under Colorado law. We may share your personal information with third parties as described in Section 2.B above, including data analytics providers and advertising technology vendors.
The value we derive from collecting personal information through Rewards Programs is related to the value of benefits we provide Rewards Program participants, minus the costs of administering the programs. Please note that we may provide additional terms that apply to a particular financial incentive. If applicable, those terms will be presented to you at sign up. We reserve the right to change our financial incentives in the future and the goals thereof.
You can withdraw from a Rewards Programs at any time after you join, contact@rocksbox.com to withdraw. If you ask us to delete your personal information, we will not be able to provide you with access to these programs.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or the practices described herein, please contact us or send mail to:
Rocksbox - Privacy Rights
Legal Department
375 Ghent Road
Akron, OH 44333
Or email us at contact@rocksbox.com.